General terms & conditions.

1. Scope & provider

These General Terms and Conditions (hereinafter "T&Cs") apply to all contracts that a consumer or entrepreneur (hereinafter "customer") concludes with the provider named below via the website www.noa.life.

Provider:
GEOTRACE GmbH & Co. KG
Waldleite 21, 97295 Waldbrunn, Germany
Represented by its general partner SISpro GmbH (Managing Director Matthias Nürnberger)
Phone: +49 (0) 93 06 / 53 42 380 · E-mail: info@noa.life
Further details in the imprint.

A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity (Section 13 of the German Civil Code, § 13 BGB).

2. Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding invitation to place an order. By clicking the button "Order with obligation to pay" you submit a binding order for the products contained in your cart.

Confirmation of receipt of your order is sent by e-mail immediately after the order is submitted. The order receipt confirmation does not yet constitute acceptance of the contractual offer. A purchase contract is concluded as soon as the provider accepts the order by an explicit order confirmation or by shipping the goods.

The contract language is German. The text of the contract is stored by the provider; the customer can view their order data in their customer account.

3. Prices & shipping costs

All prices are stated in euros and include statutory VAT.

Within Germany and to the delivery countries selectable during the order process (Austria, Switzerland, Luxembourg, the Netherlands), we deliver free of shipping costs – shipping is included in the device price. For deliveries to Switzerland, customs and import duties may apply, which are borne by the customer. Delivery to DHL Packstation lockers is possible, provided you enter a corresponding address.

4. Terms of payment

Payment can be made, at your choice, by:

• SEPA direct debit
• PayPal
• Credit card (Visa, Mastercard)
• Apple Pay

Your account is charged according to the chosen payment method. When you place your order, only the device is charged; regardless of the payment method, the recurring subscription fee is only collected after the free month has expired (see Section 9). When paying by SEPA direct debit, you grant us a SEPA direct debit mandate; the pre-notification is sent with a shortened notice period of at least one day.

5. Delivery & shipping

Delivery is made to the delivery address provided by the customer. The expected delivery time is stated on the product page and during the order process.

Delivery is made by parcel service (usually DHL). The goods are generally ready for dispatch within 1 to 3 working days of the conclusion of the contract. We deliver to Germany, Austria, Switzerland, Luxembourg and the Netherlands; we do not currently deliver to other countries.

If a delivery date is stated, it applies only subject to correct and timely supply to us by our own suppliers.

6. Retention of title

The delivered goods remain the property of the provider until paid for in full.

7. Right of withdrawal

Consumers have a statutory right of withdrawal. Details can be found in the withdrawal policy.

8. Warranty & guarantee

Statutory warranty rights apply. The limitation period for warranty claims for new goods is two years from delivery of the goods.

A manufacturer's guarantee beyond this is granted where this is expressly stated in the product description:

For the NOA device we grant – in addition to your statutory warranty rights – a manufacturer's guarantee of 2 years from delivery. The guarantee covers material and workmanship defects under intended use. Excluded are damages caused by improper handling, dropping, moisture (beyond the stated protection class), interference by third parties, and normal wear and tear, in particular of the battery. Guarantee claims are handled via info@noa.life. Your statutory warranty rights are not limited by this guarantee.

9. NOA app, SIM & service plans

The NOA device requires a service plan (SIM card, mobile network, GPS location, alerting/messaging) for use. The plan is booked during the order process.

Billing model: When you place your order, only the device is charged. The first month is free of charge (free month): the free period starts exactly on the order date and runs for exactly one month – regardless of the chosen plan (monthly or annual) (e.g. order placed on 10 January → free of charge until 10 February). The first debit takes place one month later, after the free month has expired. Cancellation during the free month is possible at any time and does not trigger any payment obligation for the following period.

Plans (per the applicable current price list):

• Base plan: 24,99 € / month
• Security emergency call (escalation to the monitoring centre): included in the plan. If no trusted person confirms the alarm in time, the monitoring centre, which is staffed around the clock, takes over. An actual call-out of the monitoring centre is charged at 15 € per call-out.
• Voice announcement add-on: +5 € / month

• The plan can be cancelled monthly with effect from the end of the month.
• Roaming within the EU and in countries named in advance is included in the plan; use outside the approved countries is not guaranteed.
• We reserve the right to change prices; in the event of an increase, a special right of cancellation applies.

10. Liability

The provider is liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, body or health.

In cases of slight negligence, the provider is liable only for the breach of an essential contractual obligation (cardinal obligation) whose fulfilment is a prerequisite for the proper performance of the contract in the first place and on whose observance the customer may regularly rely. In this case, liability is limited to the typical, foreseeable damage for this type of contract.

Product note: NOA is not a medical device and does not replace medical or nursing care. NOA is a safety and communication service that reaches trusted contacts in an emergency. Liability for trusted contacts who cannot be reached, third-party mobile network outages, GPS inaccuracies or force majeure is – to the extent permitted by law – excluded.

11. Data protection

Information on the processing of personal data can be found in our privacy policy.

12. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

The place of performance and place of jurisdiction for disputes with merchants, legal entities under public law or special funds under public law is the registered office of the provider.

Should individual provisions of this contract be invalid in whole or in part, the validity of the remaining provisions shall not be affected thereby.